Trustpilot review removal
Get unwanted Trustpilot reviews
removed.
Send us your Trustpilot review. We’ll take care of the rest.
“£95 call-out charge and nobody came on Saturday. Took the morning off for nothing. Still waiting for a refund.”
“Boiler stopped working before the weekend. They explained the call-out charge, arrived when agreed and got the heating back on.”
Fictional UK example: three reviews removed after supporting evidence was accepted. The complaint and the amounts shown are illustrative; criticism of a call-out charge alone is not grounds for removal.
CASE STUDIES
A little less uncertainty.
A lot more clarity.
See what happened after these businesses asked for help—with the conversation, the timeline and the result.
THE TRUSTPILOT APPROACH
The details of the visit.
The grounds for a report.
Begin with the experience described: an online order, a refund enquiry or contact before a purchase. We look for specific grounds under Trustpilot’s guidelines, such as exposed private information, promotional content or evidence that the review concerns a different business. Disagreement with a customer’s account alone does not establish a removal case.
Do not dismiss a review just because the name is missing from your order book. A genuine experience does not require a purchase. Explain any mismatch in the business, dates or service, and we will assess whether the evidence supports a report or further follow-up.
Read Trustpilot’s official guidanceFROM THE COMPLAINT TO THE RECORDS
What happened? What can you show?
These fictional examples show how we separate a service dispute from a possible policy breach. Google and Trustpilot each apply their own rules.
“Booked the town-centre branch for Saturday and paid a £40 deposit. Turned up to find it shut. Nobody has replied about my refund.”
Fictional review for illustrationReview link, date and branch
Booking details and deposit record
Applicable platform policy
Check the branch address, appointment date and service mentioned. A booking under another person’s name may explain a missing record. If the details point to a different business, document the mismatch; an empty diary search alone does not prove the review is fake.
WE TAKE IT FROM HERE
A disputed review. A considered response.
Choose what you want removed.
Send an individual review link or choose one review from your business profile. No need to build a case yourself.
- Start with one review
- Optional context, whenever it helps
- We typically respond within minutes.
NO GUESSWORK
Before you challenge it.
Know where you stand.
Bookings, charges and mistaken identities.
Here is how we approach the questions behind a disputed review.
A disagreement about a charge, cancellation or missed appointment is not, by itself, grounds for removal. We compare the review with the booking, the service described and the platform’s rules. If it is genuine criticism with no policy breach, we will say so.
There’s no upfront payment. We confirm the scope and price before work starts. You pay the agreed fee only after we confirm the review has been removed. If it stays, there is no removal fee.
We typically respond within minutes. Removal timing depends on the platform and the work required. We explain the next steps and keep you updated as your request progresses.
See the recorded timeline: Trustpilot removal case study · Three Trustpilot reviews removed.
Tell us when you reported the review, which reason you selected and what the platform replied. We look for relevant evidence that may have been missed and check whether an appeal is available. Repeating the same report is not a promise of a different outcome.
You don’t need to share a password or grant account access to submit your review. If we need an action from you later, we’ll explain exactly what to do. Never send passwords through the form.
Yes. Google and Trustpilot both offer reporting tools. Our service is for businesses that want help assessing the grounds, preparing evidence, and managing the process. You can find the official reporting guidance on our platform pages.
No. A booking may be under a partner’s name, or the person may have contacted you without buying anything. Start with the date, branch and service mentioned. Explain any specific mismatch; an unfamiliar display name alone is not enough.
Start with one review so you can experience the service first. After it’s removed, our team can help with additional reviews.
PRACTICAL REVIEW GUIDES
Trustpilot guides
Review the reporting reason, the decision, and the evidence before challenging a Trustpilot outcome.
How to challenge fake Trustpilot reviewsAssess authenticity concerns without confusing an unfamiliar reviewer or a missing purchase with a fake experience.
Can you delete your Trustpilot business profile?Understand the difference between a public profile, business access, a paid subscription, and individual review removal.
Trustpilot reviews from competitors or employeesCheck a reviewer’s relationship to the business and establish the facts before alleging a conflict of interest.
Trustpilot review bombing: responding to a sudden attackOrganise evidence of a suspicious review wave while distinguishing genuine experiences from coordinated activity.
Your next booking matters.
Start with a clear answer.
Choose one review to get started. We’ll confirm your request, explain the price, and handle the process.
Which review would you like removed?
Paste a review or business profile link. Start with one review. No upfront payment.