Google review removal
Get unwanted Google reviews
removed.
Send us your Google review. We’ll take care of the rest.
Start typing, then select your business. Add your city to narrow the results.
Free human assessment. Pay only if removed. We typically respond within minutes.
“£95 call-out charge and nobody came on Saturday. Took the morning off for nothing. Still waiting for a refund.”
“Boiler stopped working before the weekend. They explained the call-out charge, arrived when agreed and got the heating back on.”
Fictional UK example: three reviews removed after supporting evidence was accepted. The complaint and the amounts shown are illustrative; criticism of a call-out charge alone is not grounds for removal.
CASE STUDIES
A little less uncertainty.
A lot more clarity.
See what happened after these businesses asked for help—with the conversation, the timeline and the result.
THE GOOGLE APPROACH
The details of the visit.
The grounds for a report.
Check which location the review is attached to and what it says happened. A booking at another branch, a service you do not offer or a documented competitor connection may warrant investigation. A low score or a disagreement about a call-out fee is not enough on its own: any report must identify a breach of Google’s policies.
For an initial assessment, send the review link, the relevant branch and a short timeline. If Google has already rejected a report, include its response so we can assess the available next step. Google decides whether to remove the review.
Read Google’s official guidanceFROM THE COMPLAINT TO THE RECORDS
What happened? What can you show?
These fictional examples show how we separate a service dispute from a possible policy breach. Google and Trustpilot each apply their own rules.
“Booked the town-centre branch for Saturday and paid a £40 deposit. Turned up to find it shut. Nobody has replied about my refund.”
Fictional review for illustrationReview link, date and branch
Booking details and deposit record
Applicable platform policy
Check the branch address, appointment date and service mentioned. A booking under another person’s name may explain a missing record. If the details point to a different business, document the mismatch; an empty diary search alone does not prove the review is fake.
WE TAKE IT FROM HERE
A disputed review. A considered response.
Choose what you want removed.
Send an individual review link or choose one review from your business profile. No need to build a case yourself.
- Start with one review
- Optional context, whenever it helps
- We typically respond within minutes.
NO GUESSWORK
Before you challenge it.
Know where you stand.
Bookings, charges and mistaken identities.
Here is how we approach the questions behind a disputed review.
A disagreement about a charge, cancellation or missed appointment is not, by itself, grounds for removal. We compare the review with the booking, the service described and the platform’s rules. If it is genuine criticism with no policy breach, we will say so.
There’s no upfront payment. We confirm the scope and price before work starts. You pay the agreed fee only after we confirm the review has been removed. If it stays, there is no removal fee.
We typically respond within minutes. Removal timing depends on the platform and the work required. We explain the next steps and keep you updated as your request progresses.
See the recorded timeline: Google removal case study.
Tell us when you reported the review, which reason you selected and what the platform replied. We look for relevant evidence that may have been missed and check whether an appeal is available. Repeating the same report is not a promise of a different outcome.
You don’t need to share a password or grant account access to submit your review. If we need an action from you later, we’ll explain exactly what to do. Never send passwords through the form.
Yes. Google and Trustpilot both offer reporting tools. Our service is for businesses that want help assessing the grounds, preparing evidence, and managing the process. You can find the official reporting guidance on our platform pages.
No. A booking may be under a partner’s name, or the person may have contacted you without buying anything. Start with the date, branch and service mentioned. Explain any specific mismatch; an unfamiliar display name alone is not enough.
Start with one review so you can experience the service first. After it’s removed, our team can help with additional reviews.
PRACTICAL REVIEW GUIDES
Google guides
Understand a rejected report, appeal eligibility, and what evidence could change the assessment of your Google review.
How to challenge fake Google reviewsWhat supports a fake-review concern, what does not, and how to prepare for a useful removal assessment.
Google review extortion: what to do if someone demands paymentPreserve the threats, connect them to the reviews, and use Google’s dedicated extortion reporting route.
Google reviews from competitors or former employeesAssess a possible conflict of interest and the evidence connecting a reviewer to a competitor or employment relationship.
Google review bombing: responding to a coordinated attackDocument a sudden review pattern, distinguish coordination from genuine complaints, and assess the available response.
Can you remove a Google rating without a comment?A star-only rating needs evidence beyond the missing text. Learn what can make a useful assessment possible.
A Google review describes the wrong business: what can you do?Check mistaken identities, branches, services, and locations before preparing a review-removal report.
Your next booking matters.
Start with a clear answer.
Choose one review to get started. We’ll confirm your request, explain the price, and handle the process.
Find your business
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